Refund policy

Returns, exchanges & refunds

Because each item in our store is made to order specifically for you, we don’t keep inventory or accept traditional returns/exchanges for change of mind, wrong size, or ordering the wrong design.

That said, we absolutely want you to love your order. If there’s any problem with your item, we’ll work with you to make it right.

Damaged, misprinted, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if:

  • your item is defective or damaged,

  • the print is clearly misaligned or poor quality, or

  • you receive the wrong item or size compared to what you ordered.

You can reach us at sam@peanutgiftcompany.com. To help us investigate and resolve the issue quickly, please include:

  • your order number,

  • a brief description of the problem, and

  • clear photos of the item and the issue (including the whole product and close‑ups of the defect or misprint).

Once we review the information, if the issue is confirmed we’ll offer a free replacement or a refund to your original payment method.

You do not need to send the item back in most cases.

Issue window

You have 30 days after your order is marked as delivered to report any problem with your item.
After 30 days, we may not be able to offer a replacement or refund.

Change‑of‑mind and sizing issues

Because our products are printed on demand and created just for you:

  • We generally cannot accept returns or exchanges if you ordered the wrong size, color, or design, or if you simply no longer want the item.

  • Please double‑check our size charts and your design choices before placing your order.

If you’re unsure about sizing, reach out before ordering and we’ll be happy to help.

Order cancellations

Orders are sent to production shortly after you place them. If you need to cancel or change an order, contact us at sam@peanutgiftcompany.com as soon as possible.

  • If production hasn’t started yet, we’ll do our best to cancel or update the order.

  • If production has already begun, we may not be able to cancel or modify it.

Refund timing

If a refund is approved, we’ll process it back to your original payment method. Processing times can vary by bank or card issuer, but it may take up to 10 business days after we issue the refund for it to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you still don’t see it, please contact us at sam@peanutgiftcompany.com so we can help follow up.